FAQ

HOW DO I ORDER A BRANDING IRON?

Should you have any questions when placing and order, please call us at (248)583-5353 we will be happy to assist you. Our office hours are Monday-Friday, 8:00am-4:30pm Eastern Standard Time.

HOW SHOULD MY ARTWORK BE SUBMITTED TO BRAND-FIRST?

We prefer your logo or design artwork is black and white in a VECTOR format 350 dpi or higher. If it is not possible to provide artwork in a VECTOR format, any high quality black and white artwork in JPG, BMP, TIFF, AI, EPS, PDF, JPEG, PNG file format will work.

I WANT TO GET MY SIGNATURE/HAND DRAWN ARTWORK MADE INTO A BRAND. HOW SHOULD I SUBMIT IT TO YOU?

Make your signature as large as possible on white paper using a black pen or marker. There are TWO ways you can submit your signature; you can mail it in, or you can scan it and email it to us. We do not accept Faxed artwork.

HOW DO I SUBMIT ARTWORK FOR CATTLE BRANDS?

For Cattle Brands, you can either Fax, E-mail or Mail in a copy of your brand certificate or sketch of what you want the brand to be.

WILL I SEE WHAT MY LOGO IMAGE WILL ACTUALLY LOOK LIKE PRIOR TO MY BRANDING IRON BEING MADE?

Yes, Brand-First will E-mail a PROOF copy of your logo, design or signature for your approval prior to manufacturing your branding iron. We require your e-mailed approval of the proof copy before we can begin work on your branding iron.

THE PROOF YOU SENT LOOKS HUGE ON MY COMPUTER SCREEN, NOT ACTUAL SIZE!

Due to the great variations in screen sizes and screen resolution, your proof image will NEVER appear actual size on your screen. In order for the proof to be ACTUAL SIZE, it needs to be PRINTED. Make sure when the print dialog box comes up, the PAGE SCALING is set to 100%, Full Scale, or No Scaling.

I APPROVED MY ARTWORK PROOF, BUT NOW WANT TO MAKE CHANGES, CAN I?

Up to a certain point, yes. But once your branding iron is in production, changes cannot be made. If your branding iron is one with a replaceable head, a new head can be made, but you will incur a fee.

HOW DO I FIGURE OUT HOW MANY SQUARE INCHES MY BRAND WILL BE?

To calculate square inches, multiply the WIDTH of the image by the HEIGHT of the image. For example, if your image is 2" wide, and 1Ĺ" high, you would have 3 Square Inches (2.0 x 1.5=3.0).

HOW DEEP IS THE ENGRAVING ON YOUR BRANDING HEADS?

Flame heated, electric heated, and propane heated tools normal engraved depth is about 0.05". Pallet branders and stainless steel BBQ brands are about 0.25" deep. We offer extra deep engraving on some tools for an additional fee.

DOES THE PRICING ON THE WEBSITE INCLUDE THE BRANDING TOOL AND THE ENGRAVED HEAD?

YES! Pricing on our website includes the branding tool with the engraved branding head.

DO I NEED A TEMPERATURE REGULATOR TO GET A GOOD BRAND?

A temperature regulator is not necessary; however it is very helpful in getting a consistent clean brand. Hardwood, softwood, plastic, leather, rubber, cork, etc. all brand best at different temperatures. A temperature regulator enables you to adjust the branding toolís temperature lower for a more uniform brand and less risk of over branding.

HOW AND WHEN DO I PAY FOR MY BRANDING IRON?

Due to the custom nature of Branding Tools, all orders MUST be paid in full when the order is placed. We accept most major credit cards, PayPal, or you can mail in a Check or Money Order. Please DO NOT EMAIL OR FAX YOUR CREDIT CARD INFORMATION TO US. All credit cards are processed through our parent company, ARGON TOOL INC, and will show up on your statement as ARGON TOOL MANUFACTURI 48071 MI XXXXXXXXXXXX####. You can also pay via Electronic Funds Transfer ($30.00 fee).

HOW LONG DOES IT TAKE TO RECEIVE MY BRANDING IRON AFTER I PLACE THE ORDER?

Standard and Custom branding irons normally ship within 7-10 business days, Cattle Brands take a bit longer, about 10-20 business days. If you need your items by a specific date, please let us know at the time of ordering. All domestic orders ship via UPS Ground, unless otherwise specified.

DO YOU SHIP INTERNATIONAL?

International orders ship via US Post Office, and the recipient is responsible for Customs clearance, Import Duties, Fees, Taxes, VAT, etc., levied once the package reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from BRAND-FIRST, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All claims for shipping errors and/or mis-shipments must be made within 3 business days of receipt. NOTE: BRAND-FIRST is not responsible for delays in shipping due to courier errors or weather conditions.

Please be sure to let us know if your electricity requirements differ from the USA standard 110/120 Volt.

WHAT IS YOUR CANCELATION POLICY?

If production on your order has not begun, your order may be canceled, however, you will be subject to a $25.00 US cancelation fee; NO EXCEPTIONS. If your order has already been sent into production, there will be an additional cancelation fee, which will be assessed on a per-order basis.

WHAT IS YOUR RETURN POLICY?

Any item that has been used, along with all custom made branding tools and branding heads are non-refundable.

I LOST MY INSTRUCTIONS; CAN I GET A NEW SET?

Of course, e-mail us at sales@brand-first.com and we will send them to you.

WHAT IS THE WARRANTY FOR THE BRANDING TOOLS?

BRAND-FIRST warrants its line of branding and hot stamping equipment to be free of defects in material, and workmanship. Our liability under this warranty is limited to 90 days from the date of shipment. Claims not made in writing within such period are waived. Warranty does not extend to parts damaged after date of shipment from BRAND-FIRSTís plant where the damage is not directly due to a defect in material or workmanship, nor does it apply to goods altered or repaired by anyone other than BRAND-FIRSTís authorized employees, nor to goods furnished by buyer or acquired at buyerís request and/or to buyers specifications.

BRAND-FIRSTís liability shall be limited to repair or replacement F.O.B. sellerís point of shipment. In no event shall BRAND-FIRST be liable for labor or consequential damages. There is no implied warranty by BRAND-FIRST for fitness of purpose.

For a warranty claim to be considered, buyer must contact BRAND-FIRST for return of product for inspection. All returns must have BRAND-FIRSTís approval prior to return.
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