YES! Pricing on our website includes the branding tool and one custom engraved branding head.
Should you have any questions when placing an order, please call us at 248-583-5353 we will be happy to assist you. Our office hours are Monday-Friday, 8:00am-4:30pm Eastern Standard Time.
Due to branding tools being custom made, all orders MUST be paid in full when the order is placed. We accept most major credit cards, PayPal, or you can mail us a Check or Money Order. Please DO NOT EMAIL OR FAX YOUR CREDIT CARD INFORMATION TO US. All credit cards are processed through our parent company, ARGON TOOL INC, and will show up on your statement as ARGON TOOL.
We prefer your logo or design artwork is black and white in a VECTOR format 350 dpi or higher. If it is not possible to provide artwork in a VECTOR format, any high quality black and white artwork in JPG, BMP, TIFF, AI, EPS, PDF, JPEG, PNG file format will work.
Make your signature or logo art as large as possible on white paper using a black pen or marker. There are two ways you can submit your signature; you can mail it in, or you can scan it and email it to us. We do not accept Faxed artwork.
For Cattle Brands, you can either Fax, E-mail or Mail a copy of your brand certificate or sketch of what you want the brand to be.
Yes, Brand-First will e-mail a PROOF copy of your logo, design or signature for your approval prior to manufacturing your branding iron. We require your e-mailed approval of the proof copy before we can begin work on your branding iron.
Due to the great variations in screen sizes and screen resolution, your proof image will NEVER appear actual size on your screen. In order for you to see the proof ACTUAL SIZE, it needs to be PRINTED. Make sure when the print dialog box comes up, the PAGE SCALING is set to 100%, Full Scale, or No Scaling.
Yes you can make changes if you contact us within 24 hours of your approved artwork. After that 24 hour window, once your branding iron is in production, changes cannot be made without an additional cost to you.
If you contact us within 24 hours of your approval of our artwork, your order may be canceled, however, you will be subject to a $25.00 US cancelation fee; NO EXCEPTIONS. If your order has already been sent into production, there will be an additional cancelation fee, which will be assessed on a per-order basis.
Custom branding tools and branding heads are made-to-order and non-refundable. Standard branding tools may be returned if in new condition and show no signs of heat discoloration.
Standard and Custom branding irons normally ship within 7-10 business days, Cattle Brands take a bit longer, about 10-20 business days. If you need your items by a specific date, please let us know at the time of ordering. We will do our best to accommodate you. Rush orders fees may apply.
A temperature regulator is not necessary; however it is very helpful in getting a consistent clean brand. Hardwood, softwood, plastic, leather, rubber, cork, etc. all brand best at different temperatures. A temperature regulator enables you to adjust the branding tool’s temperature lower for a more uniform brand and less risk of over branding.
Achieving the brand you want on different materials will require experimenting with different temperature control settings combined with the number of seconds you hold the branding head against the material you’re marking. We recommend you keep notes on temperature setting / dwell time for different materials.
A copy may be available on the product website page. If not, we would be happy to email you a new copy. Send your request to sales@brand-first.com
International orders ship via US Post Office, and the recipient is responsible for Customs clearance, Import Duties, Fees, Taxes, VAT, etc., levied once the package reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from BRAND-FIRST, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. All claims for shipping errors and/or mis-shipments must be made within 3 business days of receipt. NOTE: BRAND-FIRST is not responsible for delays in shipping due to courier errors, customs clearance, or weather conditions.
If you have a problem with any of our products, call us (248-583-5353), we will do our best to help you. Please call us for approval prior to sending any branding tools back for service or repair.
BRAND-FIRST warrants its line of branding and hot stamping equipment to be free of defects in material and workmanship for 90 days. Warranty does not include damage or wear resulting from misuse, nor does not apply to tools altered or repaired by anyone other than BRAND-FIRST’s authorized employees, (DISASSEMBLY OF ELECTRIC PRODUCTS WILL VOID THE WARRANTY). There is no implied warranty by BRAND-FIRST for a branding tools’ fitness of purpose.
